Duke Research Advantage

Duke Operations Management Professor Paul Zipkin has authored a new thought piece interpreting the financial crisis from the perspective of quality management.  Zipkin argues that lessons learned about quality in the manufacturing setting should be applied within financial institutions and across financial supply chains in order to aid recovery from the financial crisis.

Zipkin’s paper “Quality Snags in the Mortgage-Finance Supply Chain,” is available here: quality_mortgages_0902112.